What Are We Rewarding Here?

I was having a new dishwasher installed this morning and overheard the two workmen talking about a fellow employee.  Apparently this third employee was telling them how he managed to go home early the previous work day.  He kicked in the front of the appliance he was delivering and then called the store to tell them he couldn't install it because it was damaged.

Comments

[Jeff Hess]

Shalom Delaney,

What I'm curious to know is that since the third employee's behavior increases the cost of doing business and therefore the price you, the consumer pays, did you call the company to report the story?

B'shalom,

Jeff

[Delaney Kirk]

Good point Jeff. I probably should have called. As a manager, I would want to know this! Thanks for stopping by.